Forms of knowledge transfer in IT project management
Article (on mapub.org)
Full Paper (PDF)

Keywords

knowledge transfer
project management
IT projects
expert interviews
thematic analysis
challenges
opportunities
project-based organizations

How to Cite

Stampfl, R., Fischer, J., & Palkovits-Rauter, S. (2023). Forms of knowledge transfer in IT project management. MAP Social Sciences, 4, 53–66. https://doi.org/10.53880/2744-2454.2023.4.53

Abstract

This qualitative research study explores the experiences of project managers in IT projects, using an investigative approach to explore the intricacies of knowledge transfer in these contexts. The research framework emphasizes the complexity of social dynamics and the need for a deeper understanding, prompting the use of qualitative methods. Expert interviews were chosen as the primary data collection technique due to their alignment with the research objectives. The study adopts an exploratory perspective, with online interviews conducted using a co-expert approach. The philosophical stance of the study is based on phenomenalist principles and aims to gain insights into the personal experiences of project managers. The experts selected for the study met specific criteria, including certification and experience in IT project management. Thematic analysis revealed key categories: Forms of knowledge transfer, challenges, and opportunities. Personalized spontaneous knowledge transfer emerged as the dominant form, facilitated by informal interactions, and efforts to codify this knowledge in a documented form were observed. Challenges included issues of quantity, distribution, team dynamics, technology platforms, organizational culture, and time constraints. Successful knowledge transfer was associated with increased efficiency, improved quality, faster project completion, and continuous improvement of methods and standards. The study suggests that project-based organizations should develop strategies to improve knowledge transfer, incorporate it into project management standards and focus on facilitating effective communication between team members.

https://doi.org/10.53880/2744-2454.2023.4.53
Article (on mapub.org)
Full Paper (PDF)

References

Barbosa, L. C. M., Carvalho, R. B., Choo, C. W., Versiani, Â. F., & Pedron, C. D. (2022). Corporate memory dynamics in project-based organizations (PBOs): Multiple case study in Brazilian engineering design firms and a framework proposal. The Learning Organization, 29(4), 297–316. https://doi.org/10.1108/TLO-12-2020-0226

Barmeyer, C., & Würfl, K. (2012). Wissenstransfer während der Kaffeepause? Was wir von italienischen Unternehmen lernen können. Zeitschrift Für Führung + Organisation, 81, 348–352.

Biedenbach, T., & Müller, R. (2011). Paradigms in project management research: Examples from 15 years of IRNOP conferences. International Journal of Managing Projects in Business, 4, 82–104. https://doi.org/10.1108/17538371111096908

Bogner, A., Littig, B., & Menz, W. (2014). Interviews mit Experten: Eine praxisorientierte Einführung. Springer VS. https://doi.org/10.1007/978-3-531-19416-5

Bullinger, H.-J., Wörner, K., & Pietro, J. (1997). Wissensmanagement heute: Daten, Fakten, Trends. Stuttgart : Fraunhofer-Institut Arbeitswirtschaft und Organisation, Kundenmanagement-Centrum.

Christian, D. (1994). Management et philosophie: Penser l’entreprise [Management und Philosophie: Über das Unternehmen nachdenken]. Nathan.

Diekmann, A. (2021). Empirische Sozialforschung: Grundlagen, Methoden, Anwendungen (14. Auflage, vollständig überarbeitete und erweiterte Neuausgabe August 2007, Orginalausgabe). rowohlts enzyklopädie im Rowohlt Taschenbuch Verlag.

Döring, N., & Bortz, J. (2016). Forschungsmethoden und Evaluation in den Sozial- und Humanwissenschaften. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-41089-5

Eisenhardt, K. M., & Graebner, M. E. (2007). Theory Building From Cases: Opportunities And Challenges. Academy of Management Journal, 50(1), 25–32. https://doi.org/10.5465/amj.2007.24160888

Grothe, A., & Marke, N. (2012). Nachhaltiges Wirtschaften in Berliner Betrieben: Neue Formen des Wissenstransfers zwischen Hochschule und Unternehmen (Working Paper 66). Working Paper. https://www.econstor.eu/handle/10419/74321

Guribie, F. L., Owusu-Manu, D.-G., Badu, E., & Edwards, D. J. (2022). Fuzzy synthetic evaluation of the systemic obstacles to personalizing knowledge flows within and across projects. Construction Innovation, ahead-of-print(ahead-of-print). https://doi.org/10.1108/CI-09-2021-0178

Hanisch, B., Lindner, F., Mueller, A., & Wald, A. (2009). Knowledge management in project environments. Journal of Knowledge Management, 13(4), 148–160. https://doi.org/10.1108/13673270910971897

Hansen, M. T., Nohria, N., & Tierney, T. (1999). What’s Your Strategy for Managing Knowledge? Harvard Business Review.

Harnisch-Schreiber, E. (2023). Raus aus dem Haus. Wissenstransfer in der Kulturellen Bildung. 241 pages. https://doi.org/10.25656/01:26108

Kaiser, R. (2021). Qualitative Experteninterviews: Konzeptionelle Grundlagen und praktische Durchführung (2., aktualisierte Auflage). Springer VS. https://doi.org/10.1007/978-3-658-30255-9

Kock, A., Schulz, B., Kopmann, J., & Gemünden, H. G. (2020). Project portfolio management information systems’ positive influence on performance – the importance of process maturity. International Journal of Project Management, 38(4), 229–241. https://doi.org/10.1016/j.ijproman.2020.05.001

Kuckartz, U., & Rädiker, S. (2022). Qualitative Inhaltsanalyse: Methoden, Praxis, Computerunterstützung: Grundlagentexte Methoden (5. Auflage). Beltz Juventa.

Lehner, F. (2021). Wissensmanagement: Grundlagen, Methoden und technische Unterstützung (7., überarbeitete und erweiterte Auflage). Hanser.

Mahura, A., & Birollo, G. (2021). Organizational practices that enable and disable knowledge transfer: The case of a public sector project-based organization. International Journal of Project Management, 39(3), 270–281. https://doi.org/10.1016/j.ijproman.2020.12.002

Majuri, M. (2022). Inter-firm knowledge transfer in R&D project networks: A multiple case study. Technovation, 115, 102475. https://doi.org/10.1016/j.technovation.2022.102475

Mariam, S., Khawaja, K. F., Qaisar, M. N., & Ahmad, F. (2022). Knowledge-Oriented Leadership, Team Cohesion, and Project Success: A Conditional Mechanism. Project Management Journal, 53(2), 128–145. https://doi.org/10.1177/87569728211063128

Michaelis, T., Wolf, B., Hermann, F., & Klischat, U. (2019, March 7). Wissenstransfer innovativ weiterdenken. Workshop Im Rahmen Der 15. Wissenschaftstagung Ökologischer Landbau. https://orgprints.org/id/eprint/36177/1/Beitrag_250_W01-07_Wissenschaft-innovativ-weiterdenken.pdf

Misoch, S. (2019). Qualitative interviews (2., erweiterte und aktualisierte Auflage). De Gruyter Oldenbourg.

Mittelmann, D. A. (2013). Systematischer Wissenstransfer – eine betriebliche Notwendigkeit. https://www.community-of-knowledge.de/beitrag/systematischer-wissenstransfer-eine-betriebliche-notwendigkeit/index.html

Moh’d, S. S., Černe, M., & Zhang, P. (2021). An Exploratory Configurational Analysis of Knowledge Hiding Antecedents in Project Teams. Project Management Journal, 52(1), 31–44. https://doi.org/10.1177/8756972820939768

Naseem, A., & Abbas, R. (2022). The Impact of Knowledge Transfer and Knowledge Assimilation on Project Performance. Advances in Social Sciences Research Journal, 9(7), 475–488. https://doi.org/10.14738/assrj.97.12806

Pawlowsky, P. (2019). Wissensmanagement. De Gruyter Oldenbourg.

Probst, G., Raub, S., & Romhardt, K. (2012). Wissen managen: Wie Unternehmen ihre wertvollste Ressource optimal nutzen (7. Aufl. 2012 Korr. Nachdruck 2013). Gabler Verlag.

Ren, X., Yan, Z., Wang, Z., & He, J. (2019). Inter-project knowledge transfer in project-based organizations: An organizational context perspective. Management Decision, 58(5), 844–863. https://doi.org/10.1108/MD-11-2018-1211

Schindler, M. (2001). Wissensmanagement in der Projektabwicklung: Grundlagen, Determinanten und Gestaltungskonzepte eines ganzheitlichen Projektwissensmanagements (2., durchges. Aufl). Eul.

Srisuksa, N., Wiriyapinit, M., & Bhattarakosol, P. (2022). Software Project Managers’ Knowledge Transfer: An In-Depth Interview. Electronic Journal of Knowledge Management, 20, pp78-92. https://doi.org/10.34190/ejkm.20.2.2365

Thiel, M. (2002). Wissenstransfer in komplexen Organisationen: Effizienz durch Wiederverwendung von Wissen und Best Practices (1. Auflage). Springer Fachmedien Wiesbaden GmbH.

Tiemeyer, E., & Bauer, N. (Eds.). (2010). Handbuch IT-Projektmanagement: Vorgehensmodelle, Managementinstrumente, Good Practices. Hanser.

Tochtermann, K., & Maurer, H. (2000). Umweltinformatik und Wissensmanagement-Ein Überblick.

Waveren, C. V., Oerlemans, L., & Pretorius, T. (2017). Refining the classification of knowledge transfer mechanisms for project-to-project knowledge sharing. South African Journal of Economic and Management Sciences, 20(1), e1–e16. https://doi.org/10.4102/sajems.v20i1.1642

Zhou, Q., Chen, S., Deng, X., & Mahmoudi, A. (2022). Knowledge transfer among members within cross-cultural teams of international construction projects. Engineering, Construction and Architectural Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/ECAM-09-2021-0838

Zhou, Q., Deng, X., Hwang, B.-G., & Yu, M. (2022). System dynamics approach of knowledge transfer from projects to the project-based organization. International Journal of Managing Projects in Business, 15(2), 324–349. https://doi.org/10.1108/IJMPB-06-2021-0142

Zhou, Q., Deng, X., Wang, G., & Mahmoudi, A. (2022). Linking elements to outcomes of knowledge transfer in the project environment: Current review and future direction. Frontiers of Engineering Management, 9. https://doi.org/10.1007/s42524-022-0195-3